Free shipping to US and Europe!

FAQ

Q: How much is shipping? 
A: We Offer Free Worldwide Shipping On All Orders!


Q: How long does shipping takes?
A: US orders takes between 8 and 12 days to arrive at their destination. Some
products with high demand can take up to 15 business days.
B: International delivery usually takes between 10 – 15 business days. 


Q: Where is my order?
A: You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 1-2 weeks of placing your order,
depending on the product ordered and the destination.


Q: What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.


Q: I've lost my tracking number. What can I do?
A: Simply contact us at support@pecu-pets.com with your full name and mailing
address, and we will resend your confirmation number.


Q: How can I make changes to my order?
A: If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
            We Can Change:
                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number


Q: How can I cancel my order? 
A: You must contact us within 12 hours and we will cancel your order providing you with a full refund. We cannot cancel your order once it has already been shipped.


Q: What is your return policy?
A: Items are returnable up to 15 days after receipt.


Q: Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@pecu-pets.com

Contact us
If we still haven't managed to answer your question please feel free to contact us at support@pecu-pets.com and we'll get back to you within 24hrs!

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