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Terms of Service

The following Terms and Conditions apply to all transactions on the PecuPets.com web site. Please scroll through this screen, read them carefully and print a copy for future reference.

Pricing & Availability
All product prices are in dollar and euro and are exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Items with a previous price refer to prices the we have previously sold the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund for the unavailable product(s).

Authenticity
We guarantee that all advertised products are 100% genuine.

Images
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.

Products Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.

Delivery
We are able to deliver to most countries. If for some reason we are unable to fulfil your order due to geographical location, we will provide a full refund where payment has already been made. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date.

Order Payment
Payment online can be made using the method listed under each product. Payment will be debited from your account before despatch of your purchase. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from PecuPets.com.

Returns & Order Cancellation
For details on returns and order cancellation visit our Refund Policy page.

Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas or similars, orders are normally despatched to you within the next 5 working day of order receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by email. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods you must contact us and we will provide you with the instructions of the returns process.

All goods returned must be unused, unopened and in the same condition as they were originally despatched from PecuPets.com. We will not accept for exchange or refund any item which has been used, or is not in the exact condition in which it was despatched by us, (unless the item is faulty).

You must contact us by email to confirm which items are being returned. You will be informed with return instructions and will be required to pay the cost of returning the goods. There will be no refund on the cost of returning the goods, (unless the item is faulty). Any free gifts associated with an item must be returned at the same time. Please return them to the address provided, along with a note of your details and the reason for return. Refunds will be made to the original charged account within 30 days of receipt of the returned goods.

These conditions do not affect your statutory rights.

Order Confirmation
You will be sent an e-mail confirming receipt of your order with PecuPets.com. We reserve the right to decline any order. All orders are accepted subject to our Terms of Service.

Security
We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from PecuPets.com.

Data Privacy
For more information on how we protect your data, see our privacy policy page.

As a statement these Terms and Conditions do not affect your statutory rights as a consumer.

All orders are subject to these Terms and Conditions, you accept our Terms and Conditions when you place an order. No amendments to the above Terms described will be accepted by us.
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